Help Desk Technician

Help Desk Technician at AspiringIT Help Desk Technician at AspiringIT in Detroit, Michigan Posted in 1 day ago.

Type:

full-time

Job Description:

Job Title:

Help Desk Technician Location:

Detroit, MI (Onsite - 5 days/week)

Employment Type:

1 year Contract + Possible extension

Start Date:

ASAP About the Role We are seeking a Help Desk Technician to provide hands-on technical support for end users in an onsite environment. The ideal candidate will have experience in troubleshooting hardware/software issues, imaging desktops, and ensuring smooth IT operations for business continuity. Key Responsibilities

• Provide onsite technical support for desktops, laptops, and peripheral devices.
• Perform desktop imaging, configuration, and deployment for new and existing systems.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Assist with user account setup, password resets, and access management.
• Maintain accurate documentation of support activities and asset inventory.
• Collaborate with IT teams to ensure compliance with security and operational standards. Qualifications
• 2+ years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS, desktop imaging tools, and basic networking.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.