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Service Desk Agent (Tier 1 support)

Job

Strategic Staffing Solutions

Detroit, MI (In Person)

Full-Time

Posted 1 week ago (Updated 12 hours ago) • Actively hiring

Expires 6/21/2026

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Job Description

Service Desk Agent (Tier 1 support) at Strategic Staffing Solutions Service Desk Agent (Tier 1 support) at Strategic Staffing Solutions in Detroit, Michigan Posted in 3 days ago.
Type:
full-time
Job Description:
IT Service Desk Analyst Detroit, MI - Onsite downtown 12+ Months W2 contractor role with chance of extending or converting Role Summary Service Desk Analyst (Level 1) Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk procedures
Required Skills:
1 year of recent experience in Service Desk/Help Desk operations

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