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Southwestern Michigan College

Part- Time Technical Support Specialist

Pay: Not specified

Posted: 7 weeks ago

Location: Dowagiac, MI (Onsite)

Last Updated: 3 days ago

Hours: Part-Time

Expires: 10/11/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,211 / year median in Michigan

-2% projected decline

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Job Description

Part- Time Technical Support Specialist Southwestern Michigan College - 4.1 Dowagiac, MI Job Details Part-time 1 day ago Qualifications Educational administrative software Software installation Desktop (troubleshooting support) macOS administration Associate's degree Educational software

Full Job Description Posting Number:

20111193-2

Job Category:

Staff Job Description Summary:

The position will provide technical information, support, advice and assistance for campus wide computer hardware, software, audio visual and network systems. Required to work on site to modify, install, clean and repair computer software and hardware, peripherals, printers, and audio visual equipment in a classroom environment. Maintain and improve equipment and software inventory and licensing. Must have excellent communication and problem solving skills. Participate and provide knowledgeable input and advice on IT projects with the thought of long range goals of the department and college.

Required Qualifications:

Minimum of Associate's degree from an accredited college or university CompTIA A+ and CompTIA Network + certification or equivalent knowledge Experience with desktop operating systems including Windows, Linux, and Mac OS Experience with Education software installation and support Extensive application support experience Knowledge of diagnostic utilities Exceptional written and oral communication skills

Preferred Qualifications:

Other Information:

Essential Duties and Responsibilities:

Set up equipment for employee use Install and perform minor repairs to hardware, software, audio visual and printer equipment Monitor security and anti-virus/malware protection and perform any necessary maintenance required to improve system integrity Maximize use of hardware and software by training users; interpreting instructions; answering questions. Provide support backup for audio visual equipment in the classrooms Perform OS upgrade and patches as needed to PCs, Laptops, Macs, IPads, and servers Diagnose and resolve client issues within a timely basis Notify supervisor of project and work-order status, and advanced issues Perform equipment inventory and distribution Maintains client confidence and protects operations by keeping information confidential Maintains professional and technical knowledge Contributes to team effort by accomplishing related results as needed. The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor. Special Instructions to

Applicants:

To apply, visit https://swmich.peopleadmin.com/postings/5391 je-92a77c29e73e4daca995d663cf057a7c