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Help Desk/Desktop Support Analyst
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Michigan data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$50,006 / year median in Michigan
-1% projected decline
Job Description
Responsibilities:
- Extract, organize, and prepare historical files and data for transfer between business systems with a strong focus on completeness and accuracy.
- Review records carefully to ensure information is captured correctly and aligned with established project procedures.
- Work within multiple applications to locate, verify, and move documentation needed for the migration effort.
- Perform repetitive, process-based tasks efficiently while maintaining consistent quality across large volumes of work.
- Support phased migration activities by assisting with data handling for both the initial platform and the follow-on system.
- Identify and escalate discrepancies, missing information, or system-related issues that could affect project timelines or data integrity.
- Provide basic technical support and troubleshooting as needed while navigating desktop tools and business applications.
- Track assigned work and update service-related tasks or tickets to help maintain visibility into progress and outstanding items.