Client Services Engineer

Client Services Engineer Lake Michigan Technology - 3.0 Jenison, MI Job Details Full-time From $60,000 a year 16 hours ago Benefits Health savings account Flexible spending account Paid time off 401(k) matching Qualifications Knowledge management Teamwork Software deployment Management reporting Root cause analysis Full Job Description Are you passionate about helping people? Enjoy problem solving, working with others, and would enjoy providing IT support to multiple business's throughout the West Michigan area? Do you enjoy a work environment that provides unique challenges, daily variety, and the opportunity to serve others? If so, consider applying to Lake Michigan Tech. We are seeking a highly qualified Client Services Engineer.

Onsite Coordination:

C oordinate onsite projects, proactive and reactive onsite services. Balance client needs with internal resource availability and optimize travel time and efficiency.

Technical Issue Resolution :

Diagnosing, troubleshooting, and resolving technical issues that customers face. This involves working with various hardware and software systems to identify the root cause of problems and implement effective solutions.​

Customer Support :

Providing timely and effective support to customers via multiple channels, including phone, email, and on-premise. This includes offering guidance on product usage, answering technical queries, and ensuring customer issues are resolved satisfactorily.

Product Knowledge Base Management :

Maintaining and updating a comprehensive knowledge base that includes FAQs, troubleshooting guides, and other resources.

Collaboration :

Working closely with other team members to ensure that customer feedback is communicated effectively and used to improve products and services.

Feedback and Reporting :

Collecting and analyzing customer feedback to identify areas for improvement. Preparing reports for senior management on service performance metrics and customer satisfaction levels.

System Maintenance :

Performing routine maintenance on customer systems and providing updates to ensure optimal performance. A successful applicant must possess the following skills. Excellent communication skills Personable and friendly Excellent memory Organized and hard working Always strives for the optimal outcome, rather than just "good enough" Customer-oriented and cool-tempered Preference will be given to applicants with experience in the medical/dental software support and deployments.

Job Type:

Full-time Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) matching Flexible spending account Health savings account Paid time off

Experience:

Managed Service Provider:

1 year (Preferred) Ability to

Commute:

Jenison, MI 49428 (Required) Ability to

Relocate:

Jenison, MI 49428: Relocate before starting work (Required)

Work Location:

In person