Information Technology Specialist Tekton - 4.3 Grand Rapids, MI Job Details Full-time $55,000 - $95,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Technology purchasing Employee onboarding Computer science Computer Science IT operations Wireless Access Point implementation Peripheral setup IT security awareness training implementation Information Systems Mid-level Windows User training (technical support) Internal employee customer service Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Decision making Networking hardware installation Hardware configuration Networking equipment (troubleshooting support) Computer Information Systems Technical customer support for office equipment Hardware management Security training facilitation Telephone systems Network infrastructure management Desktop administration Communication skills Peripheral hardware support Office equipment system installation Full Job Description Full timeBased in Grand Rapids, MI As an Information Technology Specialist, you are proficient with technology, a skilled troubleshooter, and an excellent communicator. You will join the IT team to service a wide variety of technological needs across the company such as physical technical equipment, information systems, networking, and employee technology training and support. Much of your work will be reactive, and you will continue to learn more about technology and adapt to new situations every day. You will also need to connect well with other employees while maintaining a high level of accuracy and expertise in your work. Responsibilities Provide personal employee support for all IT hardware and systems Purchase, set up, and maintain computers, printers, phones, meeting room equipment, desk equipment, etc. Act as an administrator for multiple company-wide systems (email, password management, design tools, phones, etc.) Perform IT onboardings and offboardings and other trainings for employees as necessary Train and test employees on best technology security practices Assist in setting up and maintaining network infrastructure (configuring switches, running wires, setting up access points, maintaining the server rooms, etc.) Indicators of a good match for this role You are aligned with Tekton's philosophy, ways of thinking, and work style You have a solid understanding of physical technology and systems You are familiar with both Mac and Windows operating systems You have a strong intuition about the intersection of technology and security You are able to balance several tasks at once and daily take on new challenges You are organized and have an appreciation for process and procedure You exercise good judgement when deciding between acting quickly to fix a problem and being thorough to prevent future issues You are adept at understanding people's needs and communicating at their level of expertise on the subject You have exceptional values including honesty, integrity, and empathy Baseline qualifications Background in information systems, computer science, or equivalent experience Eligible to work in the United States without visa sponsorship Pay range $55,000 - $95,000 per year Benefits package Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement. Location and hours This is a full-time salaried position located in Grand Rapids, Michigan. There may be times when you will be expected to address issues during non-standard working hours. Direct supervisor Head of Technology About the department The Technology Department oversees the entire lifecycle of internal and public software systems and also maintains all technology services and security. The Software Development and Software Planning teams work closely with all areas of the company to create custom system solutions for daily business operations and to ensure Tekton.com delivers a world-class website experience to users. The Information Technology team maintains our internet services, manages technology security, and ensures we have the hardware needed to operate; they are the frontline of support whenever any IT equipment or service isn't working like it should. About the company Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers. Our Application Process Our Recruiting team actively looks to find and get to know top performers who have exceptional values. We review all applications, but a candidate's chances of moving forward are less likely if we did not personally invite them to apply. Tekton, Inc. offers equal employment opportunities to all employees and applicants without regard to race, age, color, religion, sex, national origin, handicap or disability, sexual orientation, veteran status, or any other legally protected status.