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Mid Michigan College Harrison, Michigan

Help Desk Student Associate

Entry-Level JobVerifiedNo experience needed
Pay: $13.73/hr
Posted: 6 weeks ago
Location: Harrison, MI (Onsite)
Last Updated: 3 weeks ago
Hours: Part-Time
Expires: 9/24/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,006 / year median in Michigan

-1% projected decline

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Job Description

Help Desk Student Associate Help Desk Student Associate
Company:
Mid Michigan College
Job Location:
Harrison, Michigan
Category:
IT Support and Training
Type:
Adjunct/Part-Time
Salary:
$13.73
Hourly Location:
Varies•Harrison/Mt. Pleasant•
MI Job Number:
202500175
Division:
Information Technology Department:
IT•
Help Desk FLSA:
Non-Exempt Bargaining Unit:
None Description Mid Michigan College seeks individuals who: value collegiality and mutual respect; use data in decision making; are innovative; are service minded; are goal oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction. This is a day/evening position that is responsible for serving faculty, staff and students at the Mount Pleasant or Harrison campus locations with Help Desk, classroom technology, ITV room technologies and computer-related questions and troubleshooting. This position is an internship that can last one or more semesters depending upon need. Examples of Duties Help Desk duties including answering incoming calls, emails, and creating tickets. Oversee the computer labs and assists students with technical problems. Assists faculty when needed with ITV technical problems. Assist faculty when needed with classroom technology problems. Performs general computer maintenance and troubleshooting.. Performs other related tasks as required.
Typical Qualifications Education, Certification, Licensure:
Background in technology is preferred. Must be enrolled in classes currently or for a future semester at an institution of higher learning. Supplemental Information Ability to relate positively to people in a learning environment is essential. Ability to communicate both orally and in writing. Self-starting/time management skills. HigherEd360 is part of the HigherEdJobs network.