Dispatch Desktop Support Technician Iron Service Global Inc - 3.9 Lansing, MI Job Details Part-time | Contract $35 - $45 an hour 8 hours ago Qualifications Desktop support Customer communication Interpersonal skills Windows Desktop (troubleshooting support) macOS Desktop administration Active Directory management Mobile devices Full Job Description Dispatch Desktop Support Technician Confirmed 1 day support per month (8hrs) Bedford VA or Bay City MI or Clinton IA or Lansing MI or Jackson TN (We have all these locations available to provide support)

Main Duties and Responsibilities:

Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications. Install, upgrade, support, and troubleshoot end-user workspace hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and conferencing equipment, and any other authorized peripheral equipment and devices Perform general preventative maintenance tasks on devices and software To follow and execute instructions provided by subject matter experts Provide onsite hand-and-eye support to customers / OEM SME's towards installation, upgrade, support, and troubleshooting of devices in the network and compute environment To assist users with any logged IT-related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary To accurately record, update, and document requests using the IT service desk system To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization To be a highly motivated team player with the skills and ability to manage changing priorities To create, maintain, and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient Be willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes To attend training courses as identified and agreed for appropriate development To contribute towards reporting as per customer requirement Any other tasks as assigned and within the skill set of the person.

Pay:

$35.00 - $45.00 per hour Expected hours: 8.0 per week

Experience:

Desktop support: 3 years (Required)

Active Directory:

3 years (Required)

Work Location:

In person