We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Okemos, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering dependable customer service. The role supports a real estate and property environment and focuses on maintaining smooth desktop operations, timely issue resolution, and consistent user support across Microsoft-based systems.

Responsibilities:

• Respond to user support requests and manage service desk tickets through resolution in a timely and detail-oriented manner.
• Troubleshoot desktop, laptop, and peripheral issues involving Microsoft Windows environments and related business applications.
• Support account access tasks, including user administration and basic maintenance within Active Directory.
• Diagnose and resolve Windows 10 system problems, escalating more complex incidents when necessary.
• Provide hands-on and remote assistance to employees experiencing technical difficulties with devices, software, or connectivity.
• Document incidents, solutions, and recurring issues clearly to improve support efficiency and knowledge sharing.
• Assist with workstation setup, configuration, and routine maintenance to ensure reliable daily operations.