Job Summary Install system software upgrades include planning and scheduling, testing and coordination. Perform workstation and server administration set up. Coordinate disk space planning and management. Maintain growth statistics, space forecasts, tape libraries and software and hardware inventories. Perform data backups and recoveries. Maintain proper software and hardware inventories. Responsibility Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet standards of performance. Troubleshoot and resolve office desktop issues. Act as the face of IT at the facility and route issues or work with other members of the IT department as necessary to resolve issues in a timely manner. Inform IT Network Administrator of any issues that require their involvement. Purchase software or hardware for the facility according to standards and purchasing procedures. Ensure licensed software is used within the facility and the information is maintained in the licensing database. Setup and install all network attached equipment at the facility. Maintain software and hardware on desktops within the facilities including Office Automation software, Anti-Virus, PC management software per the Desktop Setup Checklist. Maintain an up-to-date hardware and software inventory for the facilities utilizing the methods prescribed by Corporate IT Management. Support unique systems within the facilities such as local

MRP/ERP, PM

system, Time and Attendance, QA equipment, door controllers, buzzers and any other unique software or hardware. Administer local phone system including paging, voicemail, and any moves/additions/changes within the facilities. Prepare, monitor and adjust work schedule as needed. Other duties as assigned. Academic/Educational Requirements MCSA Certification preferred. CompTIA A+ Certification preferred. Bachelor's degree in computer science preferred. Proficient in Microsoft Excel, Word and Outlook. Knowledge of data communications troubleshooting. Ability to evaluate information technology needs and user software needs. ITIL and ITSM knowledge is preferred. Hands on experience within Windows 10 environment. Experience with helpdesk software. Microsoft Office 2016 experience. Basic desktop and laptop hardware troubleshooting. Continuous learning to update technical knowledge. Strong communication, presentation, interpersonal, organizational, planning and documentation skills. Must be able to work a flexible schedule which may include first, second or third shift hours and weekends. Required Skills/Experience Team Player Reliable Motivated Flexible Detail Oriented Analysis/Problem Solving Organized Working Conditions 45 hours per week-overtime when required due to department demands Please note: All schedules and changes to working hours must be approved by the department manager. Schedule is subject to change based on discretion of department manager.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person