IT Support Specialist 710 Labs - 2.1 River Rouge, MI Job Details $55,000 - $65,000 a year 10 hours ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Cloud identity and access management (IAM) Google Workspace Computer science Network documentation Operating systems Computer Science IT user and group management Associate's degree in computer science Technical documentation Bachelor of Science Improving system uptime or availability IT system monitoring Slack Mid-level Sonicwall System maintenance Analysis skills Bachelor's degree Internal employee customer service Technology management experience Cloud service support Industry trends SaaS platforms Networking equipment (troubleshooting support) IT services information & network security Microsoft 365 support Productivity software Network infrastructure management SaaS Desktop administration Full Job Description 710 Labs is an award-winning multi-state cannabis brand obsessed with making the richest flavored, organic, small batch cannabis on the planet. We are the OGs that hand select and hunt exotic cultivars from the most renowned breeders. We collaborate with artists such as Richard Prince, LSD World Peace, Astral Oracles, The Elder Statesman and Camp High among others for exclusive accessories and product drops. At 710 Labs, our mission is simple: to disrupt the industry through obsessive quality. We believe in quality over everything - quality people, quality thinking, quality expression, quality of life. We believe in open communication and genuine collaboration where everyone has a voice. We rise together as a team and as an industry. Come join us. 710 Labs is looking for an experienced IT Support Specialist who is passionate about technology and excited to join a fast-paced and dynamic environment. The ideal candidate will be an innovative thinker with a positive attitude and excellent problem-solving skills. As an IT Support Specialist, you will be responsible for providing technical support for the organization's IT systems and networks, ensuring optimal performance and security, as well as supporting the company's many departments in Level 1 to Level 2 support requests. The ideal candidate should possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills. The successful candidate should also be knowledgeable of IT network security and have experience working with various operating systems and platforms.

Responsibilities:

Manage and maintain our Google Workspace, Microsoft 365, Slack, and JumpCloud environments Manage, troubleshoot, and monitor all installed systems and infrastructure Proactively ensure the highest levels of systems and infrastructure availability Provide level 1 to level 2 support to company staff Implement and manage new IT systems and services as directed by the Sr. IT Manager or VP, IT Develop and implement IT processes and procedures Collaborate with IT team and users in other departments to meet organizational needs and objectives Stay up-to-date on the latest IT trends and technologies Develop and maintain documentation of IT systems and networks

Qualifications:

AS/BS degree in computer science or 2+ years of experience in IT systems administration or IT support role Experience onboarding and offboarding users to various systems Knowledgeable of IT network security and have experience working with various operating systems and platforms Experience administering SaaS applications like Google Workspace, Microsoft 365, Slack, and JumpCloud Knowledge of identity and access management Possess excellent analytical and troubleshooting skills, the ability to work independently, and strong written and verbal communication skills CompTIA, Unifi, Fortinet, Cisco (networking), Google, Microsoft Certifications are a plus Knowledge and hands-on experience with supporting Ubiquiti (Unifi) and SonicWall network and security infrastructure are a plus Ability to work on call evenings and weekends on a rotating schedule Occasional travel as needed

Benefits:

Benefit package includes medical, dental, vision, Life/AD&D, 401K with company match, paid time off, and holidays. Please note that the regulations and laws of The State of Michigan require persons working onsite at a cannabis facility to be at least 21 years of age. The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.