IT Support Specialist OUWB School of Medicine

IT Support Specialist OUWB School of Medicine Department 0100 - School of Medicine Position Number 988783 Requisition No. S02761 Salary Range/Pay Rate $67,415 annually Benefits of Working at Oakland University Oakland University offers competitive salaries and an excellent benefit program including a comprehensive medical plan with low contribution amounts for our employees, dental and vision plans at no cost for our employees, generous paid time off plans, a generous University contribution to our 403(b) retirement plan, tuition assistance for our employees and dependents, free access to our Campus Recreation Center and workout facilities, and flexible work schedules and wellness programs. These are current benefit levels subject to future changes. Oakland University offers a strong, University-wide commitment to diversity, equity and inclusion, which has garnered national recognition as a top workplace for LGBTQ+ community members; national recognition as a safe workplace, and consistent top ranking for support services to U.S. Military veteran students. Employee Group/Grade AP Band P Job Category Administrative-Professional Work Schedule FT/Reg (40 hours) Shift/Days This is a full-time position. First consideration will be given to those who apply by June 16, 2026. Pay Schedule Month Number of Hrs./Wk. 40 Position Information Position Information Minimum Qualifications Bachelor's degree in Computer Science / Information Technology or closely related field or an equivalent combination of education and experience. A minimum of two (2) years experience working with computer hardware, Macintosh and Windows operating systems, applications and peripherals. Apple Certified Support Professional certification. Knowledge of operating system security. Ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues. Ability to provide in-person classroom technology support. Excellent organizational and analytical skills. Excellent oral and written communication skills. Ability to communicate effectively with others and function well within a help desk team environment. Must possess a valid Michigan drivers license acceptable to the University's insurance carrier. Desired Qualifications Apple Certified Technical Coordinator and/or Microsoft certifications. The ability to be flexible in a changing environment, with strong desire and ability to learn new applications and technologies quickly. Ability to handle difficult technical situations. Familiarity with Oakland University and OUWB School of Medicine systems, including Corewell Health East locations is a plus. Having experience with audio visual and instructional technology hardware and software applications in a medical school environment (Anatomy Lab, Clinical Skills Center, medical student study rooms, auditoriums, classrooms) is extremely helpful. All Qualifications Unless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered. Position Details Position Purpose Analyze, develop, coordinate and implement IT hardware and software for the OUWB School of Medicine necessary for the support of medical students, faculty, staff and administration. Support issues cover but are not limited to the areas of onboarding, servicing, and offboarding hundreds of Apple devices annually and include support involving applications, exam support, email, operating systems, network connectivity, and device security. Use Macintosh and Windows operating systems, applications and peripherals.