Entry-Level IT Technician / IT Support Specialist Micro Wise, Inc. —

Southfield, MI Job Type:

Full-time Experience Level:

Entry Level / 1-2

Years Education:

Associate Degree in Computer Science, Information Technology, or related field preferred

Schedule:

Monday-Friday, with occasional after-hours support as needed

Pay:

Competitive salary based on education, experience, and technical skills About Micro Wise Micro Wise, Inc. is a Michigan-based technology solutions and managed IT services company serving businesses, healthcare organizations, educational institutions, manufacturers, hospitality companies, and government organizations. We have been providing technology solutions and IT support to Michigan businesses since 1989. Our services include managed IT services, cybersecurity, networking, servers, cloud solutions, hardware, software, and onsite technical support. We are looking for an Entry-Level IT Technician who is eager to learn, enjoys solving technology problems, and wants to build a long-term career in IT. The Opportunity This is more than a help-desk position. The successful candidate will begin by handling Level I technical support calls and tickets and, with training and experience, progress toward becoming a Level II IT Technician . You will work directly with our experienced technical team and have opportunities to gain hands-on experience with computers, networks, servers, Microsoft technologies, cybersecurity, cloud services, printers, and other business technology. What You Will Do Respond to Level I help-desk calls, emails, and support tickets. Troubleshoot Windows computers, laptops, printers, peripherals, and common software issues. Assist users with Microsoft 365, Outlook, Teams, and other business applications. Perform basic network troubleshooting involving switches, Wi-Fi, routers, and connectivity. Set up, configure, and deploy computers, laptops, printers, and other IT equipment. Install software, perform updates, and assist with hardware replacement. Create and maintain accurate documentation of technical issues and solutions. Escalate more complex issues to Level II/III technicians when appropriate. Visit client locations for onsite troubleshooting and equipment installation. Learn and develop skills in networking, servers, cybersecurity, cloud services, and managed IT support. Maintain a professional and courteous relationship with clients. Participate in ongoing technical training and certification programs. What We Are Looking For We are open to two types of candidates : Recent IT/Computer Science Graduate Associate Degree or higher in Computer Science, Information Technology, Networking, Cybersecurity, or a related field. Internship, school lab, personal projects, or other hands-on IT experience is a plus. Strong desire to learn and build a career in IT. Good communication and customer-service skills. Ability to troubleshoot problems logically and patiently. Candidate With IT Experience Approximately 1-2 years of experience in help desk, desktop support, field service, or a similar IT role. Experience troubleshooting Windows computers and common business applications. Basic understanding of networking concepts. Comfortable working directly with customers and users. Desire to advance from Level I toward Level II technical responsibilities. Required Qualifications Associate Degree in Computer Science, IT, Networking, Cybersecurity, or a related field OR equivalent hands-on IT experience . Basic understanding of Windows operating systems and computer hardware. Strong troubleshooting and problem-solving ability. Good verbal and written communication skills. Professional appearance and customer-service attitude. Ability to work independently as well as as part of a team. Valid driver's license and a good driving record. Ability to drive a company vehicle to client locations. Ability to occasionally lift and move computer equipment and other IT hardware. Preferred Skills Experience or familiarity with any of the following is a plus: Microsoft 365 Windows 10/11 Active Directory Networking and TCP/IP DHCP and DNS Wi-Fi troubleshooting Microsoft Azure Virtualization Backup systems Cybersecurity Printers and peripheral devices Remote support tools CompTIA A+, Network+, or Security+ certifications You do not need to know everything listed above. We are looking for someone with a solid technical foundation, a willingness to learn, and the ability to grow. What We Offer Career path from Level I → Level II → Level III IT Technician Hands-on experience with a wide variety of technologies and client environments Training and mentoring from experienced IT professionals Exposure to networking, servers, cybersecurity, cloud, and managed IT services Opportunities to pursue industry certifications Company vehicle for approved client visits Stable, long-term career opportunity with an established Michigan technology company Competitive compensation based on qualifications and experience The Person We Want The ideal candidate is someone who likes technology, enjoys solving problems, and wants to learn . You may be a recent graduate who has learned IT fundamentals in school but needs real-world experience. Or you may already have one or two years of help-desk or technical support experience and be ready for the next step. If you are the type of person who sees a computer problem and wants to figure out why it isn't working and how to fix it , we want to hear from you. Join Micro Wise and build a career—not just a job—in IT. To Apply Please submit your resume and a brief description of your IT education, experience, certifications, or relevant technical projects.

Job Type:

Full-time Pay:

$15.00 - $30.00 per

Hour Schedule:

8 hour shift Day shift Ability to commute/relocate: Southfield, MI 48033: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Associate's Degree in IT or equivalent (Preferred)

Experience:

IT Support:

3-Years (Preferred)

Work Location:

One location

Work Location:

In person

Job Type:

Full-time Pay:

$15.00 - $30.00 per hour

Benefits:

Paid time off

Work Location:

In person