A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
IT Support Engineer Sky Systems Inc - 4.7 Southfield, MI Job Details Full-time 1 day ago Benefits Flexible schedule Qualifications Desktop computer repair Customer communication Microsoft Outlook Preventive action implementation Laptop (troubleshooting support) Hardware maintenance Printer (troubleshooting support) Software installation Network infrastructure Network cabling Firewall On-site repair services (office equipment) Productivity software support Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Remote access software Customer support ticket management Desktop applications WAN Networking equipment (troubleshooting support) macOS IP networking Problem management Application Maintenance Associate's degree Hardware diagnostics Peripheral hardware support CompTIA A+ Full Job Description
JOB DESCRIPTION
Job Title:
IT Desktop Support Job type and
Location:
Full time - 5 days/week in Southfield, Michigan Long term contract
Job Requirements:
Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. •May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.) Must haves: Desktop imaging Application Installation / support Outlook issues troubleshooting Printer related troubleshooting Conference room management Knowledge on ticketing tool Non-Technical Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules #
SKYSYS123
Application Question(s): This is an on-site full time position in Southfield, Michigan. Will you be able to work on-site? Do you have experience with system imaging, troubleshooting of hardwares and softwares and JAMF? Are you available immediately?
