Customer Support Engineering (3rd Shift)#26-01047

Sterling Heights, MI

Onsite Job Description Job Description:

The successful candidate will serve as the link between the plant and the manufacturing facility.

The candidate will also be required to re-verify parts within the computer system.

Candidate should be computer literate and familiar with Excel, Word, and email.

This person should be highly organized and have superior communication skills as he/she will interface with customers.

Responsibilities:

Perform a good first level analysis of non-conformances.

Verify all suspect product and maintain product test equipment.

Be the communication link between Customer Plant and Client.

CSE will reside at customer facility.

Expedite non-confirming material back to Client same day.

Input data into Incident Reporting System (IRS).

Provide technical support and system understanding.

Conduct/coordinate initial 24 hour containment.

Where required, coordinate additional containment.

Be an integral part of the response teams. Write a weekly trip report.

Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.

Provide/coordinate special event activity.

Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements:

6-10 years of related work experience.

Education:

College degree with a major in Engineering

Training in computer applications We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more. Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.