IT Support Specialist

IT Support Specialist Location:

Taylor, MI - Plant 1

Company:

Oakwood Group Schedule:

Monday-Friday, 8:00 AM - 4:30 PM Position Overview Oakwood Group is seeking a customer-focused and technically skilled IT Support Specialist to serve as the first point of contact for all employee IT support needs. This role provides Tier 1 technical support across a wide range of systems and technologies, ensuring timely resolution of issues and a high level of service for internal users. The IT Support Specialist plays a critical role in maintaining operational uptime by troubleshooting issues, supporting end users, and escalating more complex problems to Tier 2 teams when needed. Key Responsibilities Serve as the primary Tier 1 contact for IT support requests, incidents, and service tickets Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Support user account management, including password resets, MFA, and Azure Active Directory access issues Assist with Intune-managed device support, including compliance and application deployment Troubleshoot workstation issues, OS problems, and hardware components (Windows 10/11) Provide support for wired and wireless connectivity issues, including WiFi and VPN troubleshooting Perform initial review of endpoint security alerts (SentinelOne) and escalate as needed Support email security tools (Barracuda) including spam filtering and quarantine management Assist employees with training platforms (KnowBe4) and related issues Support printers, scanners, barcode devices, and other end-user hardware Document all troubleshooting, resolutions, and actions within Freshservice Escalate network, security, and system-level issues to Tier 2 support as required Deliver high-quality customer service while maintaining professionalism and confidentiality Qualifications Required Associate's or Bachelor's degree in Information Technology or a related field, or equivalent experience 2-4 years of IT support or help desk experience in a corporate environment Strong working knowledge of: Microsoft 365 applications Windows 10/11 environments End-user computing systems Familiarity with Azure Active Directory (password resets, MFA, access support) Basic understanding of Intune device management Foundational knowledge of endpoint security and email filtering tools Ability to troubleshoot basic network issues (WiFi, DHCP, VPN connectivity) Strong communication, customer service, and problem-solving skills Ability to prioritize tasks and manage time effectively What Sets This Opportunity Apart Exposure to a modern enterprise IT environment (M365, Intune, Azure AD) Opportunity to develop skills across security, networking, and endpoint management Hands-on, high-impact role supporting plant operations Opportunity for growth into Tier 2 or specialized IT roles What We Value Strong customer service mindset Accountability and follow-through Clear and respectful communication Adaptability and continuous learning Alignment with Oakwood Group's core values Apply Today If you're passionate about technology, enjoy solving problems, and want to be part of a collaborative IT team supporting a growing manufacturing organization, we encourage you to apply.