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ICONMA, LLC
Customer Support Engineer 10
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Job Description
Customer Support Engineer - 10#26-40111
$33.65-$37.43 per hour
Troy, MI
Onsite
Job Description
cOur Client, a Private Equity company, is looking for a Customer Support Engineer - 10 for their Troy, MI/Sterling Heights, MI location.
Responsibilities:
Perform a good first level analysis of non-conformances.
Verify all suspect product and maintain product test equipment.
Be the communication link between Customer Plant and Client.
Provide technical support and system understanding.
Conduct/coordinate initial 24 hour containment.
Requirements:
The successful candidate will serve as the link between the plant and the manufacturing facility.
The candidate will also be required to re-verify parts within the computer system.
Candidate should be computer literate and familiar with Excel, Word, and email.
This person should be highly organized and have superior communication skills as he/she will interface with customers.
CSE will reside at customer facility.
Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS).
Where required, coordinate additional containment.
Be an integral part of the response teams.
Write a weekly trip report.
Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
Provide/coordinate special event activity.
Develop customer relationships in the plant to improve the product and maintain or increase the business.
6-10 years of related work experience.
Training in computer applications.
College degree with a major in Engineering.
10+ years of related work experience.