A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$15-$16.50 (non-exempt) based on location, experience, and qualifications Why You'll Love Working at Vivie Competitive pay with employer-matched retirement and pay-on-demand Comprehensive health and wellbeing benefits Generous PTO and paid holidays Career growth with scholarships, training, and professional development Work-life benefits and modern technology that make your day easier As an IT Support Intern, you'll gain real-world experience by supporting Vivie's technology infrastructure and end users. You'll work closely with our IT team to troubleshoot hardware and software issues, assist with system maintenance, and help optimize our help desk operations. Whether setting up devices or learning IT best practices, you'll play a meaningful role in keeping our team connected, supported, and ready to serve. As an IT Support Intern, you will: Support End-User Technology Needs - Assist in troubleshooting basic hardware, software, and network issues. Respond to support requests via phone, email, or in-person and escalate complex issues as needed. Assist with IT Setup & Deployment - Help configure and install new computers, software, and peripherals for staff and new hires. Maintain up-to-date asset and inventory records. Contribute to the organization and maintenance of internal IT documentation, user guides, and system processes. Participate in Team Projects & Opportunities - Support special initiatives and gain exposure to real-time IT operations while applying best practices in data protection and IT security. Contribute to Help Desk Operations - Learn and use ticketing software to track issues, prioritize tasks, and maintain a responsive support experience for users. Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
This job also requires:
High school diploma required; college coursework in IT, Business, Administration, or related fields preferred. Interest in pursuing a career in IT or technology support. Strong communication skills and a willingness to learn. Basic knowledge of computer hardware, software, and troubleshooting. Ability to follow instructions and take initiative on assigned tasks. Ability to pass state mandated background checks. Physical capability to perform all essential job functions. Ability to read, write, and speak English to ensure effective communication with team members and visitors.
Additional Details:
Employment Type:
Hourly, non-exempt
Department:
Information Technology Travel Requirements:
No This role does not include supervisory responsibilities
