Support Technician Level 1

Benefits:

401(k) 401(k) matching Competitive salary Flexible schedule Health insurance Opportunity for advancement Support Technician Level 1 SurfThing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun.

Hourly Pay:

$23.00-$27.00

Schedule:

Monday-Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options.

On-Call Rotation:

Rotating weekend on-call schedule with overtime pay provided for on-call coverage.

Benefits:

ICHRA 18

Days PTO Paid Holidays 401(k) Match after 1 year Technical Support Responsibilities Identify, troubleshoot, and resolve hardware, software, and networking issues Install, configure, and maintain computer hardware, software, and peripheral devices Provide remote and phone-based technical support to customers and partners Guide customers through troubleshooting steps and clearly communicate technical solutions Manage and prioritize multiple support tickets in a fast-paced environment Document troubleshooting steps, resolutions, and support procedures accurately Support deployment and roll-out of new applications and system updates Test and evaluate new technologies, hardware, and software solutions Set up and configure Golf Simulators and related software for partners and customers Diagnose and test returned Golf Simulators to determine repair or replacement next steps Escalate unresolved or advanced technical issues to higher-level IT staff when necessary Follow up with customers to ensure issues are fully resolved and provide a positive support experience Qualifications & Experience Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role Experience using remote desktop tools and help desk ticketing systems Strong troubleshooting and problem-solving abilities with attention to detail Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts Ability to communicate technical information clearly to both technical and non-technical users Strong organizational skills with the ability to manage multiple priorities effectively Ability to learn new technologies and systems quickly in a hands-on environment Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus