Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.

ResponsibilitiesProvide onsite and remote technical support for end users in a manufacturing environment.

Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.

Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.

Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).Escalate complex technical issues to senior team members as needed.

Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.

Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.

Maintain accurate documentation of support activities, resolutions, and IT asset inventory.

Create and update knowledge base documentation to improve support efficiency.

Collaborate with IT leadership and peers to support operational and project-based initiatives.

Participate in an on-call rotation and provide after-hours support when necessary.

Schedule:

Onsite | Monday-Thursday, 6:00 AM-4:30

PMTraining:

Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PMInterested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).