A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
ESA / Support Desk Specialist Bigfork Valley / $24.28 - $40.28 / Full-Time 258
Pine Tree Drive, Bigfork, MN, United States Benefits- Full-Time/Part-Time Employees Health Insurance:
Bigfork Valley offers medical insurance with a Health Savings Account and employer contributions.
Dental Insurance:
Bigfork Valley offers dental coverage through Delta Dental.
Vision Plan:
Bigfork Valley offers vision coverage through VSP Vision Network.
Healthcare and Dependent Care Flexible Spending Accounts:
Bigfork Valley offers both Healthcare FSAs and Dependent Care FSAs to employees.
Life Insurance and Long-Term Disability:
Basic term life insurance and Long-Term Disability are provided to employees at no cost. Supplemental voluntary life is also available for employees and their dependents.
Retirement:
Employees are eligible to contribute to a 457(b) (traditional or Roth), with Bigfork Valley providing a match after one year of employment.
Employee Assistance Program:
Bigfork Valley offers you and your family members free, short-term counseling, referral, and support services. Paid Time Off (PTO) to offer a work-life balance. Employee Referral Program Experience Pay Given Shift Differential Job Summary Provides frontline support for the electronic health record (EHR) and related systems, serving as a primary point of contact for end users needing technical or application assistance. Troubleshoots issues, manages support tickets, supports user access and onboarding, and coordinates with IT, vendors, and operational teams to resolve system issues and improve user experience. Provide frontline support for EHR users across clinical, operational, and administrative departments. Troubleshoot user issues related to system access, navigation, documentation, workflows, and application functionality. Assist users with EHR features, workflows, and best practices. Support system maintenance activities, upgrades, enhancements, and testing efforts. Identify workflow challenges and recommend system-based solutions to improve efficiency and usability. Develop and maintain user guides, tip sheets, and system documentation. Coordinate with EHR vendors, IT staff, and department leaders to address system issues and enhancement requests. Participate in user training, onboarding, and adoption activities. Monitor application work queues, errors, and system issues and ensure appropriate follow-up. Service Desk Support Serve as the first point of contact for technical support requests and service desk inquiries. Receive, document, prioritize, and manage support tickets through resolution. Perform Tier 1 troubleshooting for software, hardware, access, and application-related issues.
