Company Overview Duluth Regional Care Center is a dedicated non-profit organization committed to supporting individuals with developmental disabilities. Since 1966, the organization has provided compassionate residential and community-based services to enhance independence and quality of life for over 400 individuals across northeastern Minnesota.

Job Summary:

The Information Technology Support Technician will provide technical support and assistance to resolve problems with the organization's computer networks and systems.

Duties/Responsibilities:

• Provides technical support for problems specific to the organization's computer networks and systems.
• Identifies, investigates, and resolves users' problems with computer software and hardware.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Collaborates with systems and network administrators to identify and/or recommend modifications to systems and networks.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• Primarily located at our main office in West Duluth, but will travel to other DRCC locations.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to explain technical issues to technical and nontechnical staff and business contacts.
• Strong analytical and problem-solving skills.
• Understanding of computer and networking hardware and software systems.
• Excellent time management skills.

Valid Driver's License Education and Experience:

• Degree or Certification preferred.
• Relevant work experience will be considered.

Preferred Knowledge and Skills:

• Windows
• Microsoft Applications
• Google Suite
• Ticketing/Change Tracking software
• Basic computer networks
• Experience troubleshooting various computer peripheral devices

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Join our team to make a meaningful difference by ensuring reliable technology services that empower our organization's mission of fostering independence and community integration for individuals with developmental disabilities!

Pay:

$23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person