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IT Support Technician Tier 1 Helpdesk (Entry Level)
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Minnesota data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$51,226 / year median in Minnesota
-18% projected decline
Job Description
- Tier 1 Helpdesk (Entry Level) Blue Net Eagan, MN Job Details Full-time $15
- $18 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Driver's License Full Job Description IT Support Technician
- Tier 1 Helpdesk (Entry Level) Eagan, MN (Onsite) $15
- 18 per hour Growing Managed Services Provider hiring a Tier 1 IT Support Technician to join our Eagan team.
Schedule:
Monday-Friday, 8-hour shifts between 7:00am-6:00pmPay:
$15- 18 per hour
Responsibilities:
Provide technical support via phone and ticketing system Troubleshoot hardware, software, printers, VPNs, and Windows/Mac operating systems Install and configure computers, applications, and business software Support Microsoft 365 environments Document tickets and client activity accurately Deploy equipment onsite and assist with setup Monitor RMM alerts and complete scheduled maintenance tasks Escalate advanced issues when necessary Participate in rotating on-call schedule (after onboarding)Qualifications:
1+ year IT support, helpdesk, or technical support experience preferred Knowledge of Windows OS, Microsoft 365, basic networking, and printers Experience with ticketing systems or remote support tools is a plus Strong troubleshooting and communication skills Ability to work in a fast-paced environment Valid driver's license requiredBenefits:
Medical, Dental, Vision Life Insurance Retirement Plan with Company Match Growth opportunities in expanding IT company Apply today to grow your IT career in a hands-on technical environment.Job Type:
Full-time Pay:
$15.00- $18.