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Desktop Support Engineer L1

Job

Service Global, Inc.

Eden Prairie, MN (In Person)

Full-Time

Posted 2 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/6/2026

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Job Description

Desktop Support Engineer L1 Eden Prairie

MN - USA

Apply Now a day ago

Roles and Responsibilities:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skills Good knowledge of DHCP and DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills:

L1-level network troubleshooting and resolution for LAN Connectivity Hands & feet support to the backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labeling racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note:

Engineers are expected to bring their own protective eyewear and composite-toed shoes. All remaining safety gear will be provided on-site. Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC Job Number

JO-2606-37997

Job Function Desktop Engineer Work Type Onsite Employment Type Full Time Salary Competitive Apply Now