Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk/Desktop Support Analyst
Job
Robert Half
Eden Prairie, MN (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment.
Responsibilities:
- Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency.
- Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware.
- Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution.
- Assist users with software-related issues, account access needs, and common Microsoft environment support tasks.
- Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity.
- Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks.
- Provide a white-glove customer service experience by communicating clearly and following through on reported issues.
- Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.