Job Title:

Branch Support Specialist Location:

Edina, MN 55435 (Onsite)

Duration:

12

Months Job Summary:

We are seeking a Branch Support Specialist to provide onsite IT support for hardware, software, applications, and end-user issues at branch locations.

Key Responsibilities:

Troubleshoot and resolve hardware, software, OS, and application issues. Provide Level 1 and Level 2 escalation support. Install software and image/re-image computers. Configure laptops, desktops, phones, tablets, and network IP settings. Manage IT tickets, incidents, service requests, and root cause analysis. Support hardware inventory, ordering, decommissioning, and IT room maintenance. Perform server/communication room patching and coordinate with network and engineering teams. Deliver excellent customer service and maintain IT policies and procedures.

Required Qualifications:

Bachelor's degree or equivalent relevant experience. Experience with helpdesk ticketing systems and desktop support. Strong troubleshooting, communication, and customer service skills. Ability to handle escalations and work under pressure. Financial or banking industry support experience is preferred. #

INA Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person