Runestone Telecom Association is a rural telecommunications cooperative serving west-central Minnesota. The cooperative provides local telephone, cable television, and high-speed internet services to more than 5,000 customers throughout west central Minnesota. Job Summary We are seeking a dynamic and detail-oriented Broadband Specialist to join our telecommunications team. In this role, you will be responsible for providing technical support to broadband customers and field technicians. This position also assists with a variety of IT-related functions that support the organization's telecommunications and technology operations. Responsibilities Troubleshoot fiber broadband and wireless internet connections remotely and, on occasion, in the field. Configure and deploy customer networking equipment, including routers, switches, wireless access points, point-to-point wireless systems, IP telephones, PBX systems, and IP camera systems. Assist with the installation and support of customer premise equipment and services. Document troubleshooting activities and maintain accurate records of support requests and resolutions. Preferred Qualifications Currently enrolled in or graduated from a program in Information Technology, Networking, Technical Support, Computer Science, or a related field. Strong verbal and written communication skills. Excellent problem-solving, critical thinking, and analytical abilities. Ability to remain calm, professional, and customer-focused while troubleshooting technical issues. Working knowledge of networking concepts, including routers, switches, and firewalls. Understanding of DNS, DHCP, VLANs, IP addressing, and subnetting. Experience with PCs, servers, Microsoft software, and related peripherals. Positive attitude and strong customer service mindset.

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Opportunities for advancement Paid time off Vision insurance Application Question(s): Do you have a working knowledge of networking cncepts, including routers, switches and firewalls? Are you currently enrolled in or have graduated from a program in Information Technology, Networking, Technical Support, Computer Science, or a related field? Do you have an understanding of DNS, DHCP, VLANs, IP addressing, and subnetting?

Work Location:

In person