IT Support Technician Isanti, MN Full-time In person About BP Metals BP Metals is a precision metal fabrication shop in Isanti, MN, specializing in laser cutting, tube laser, custom fabrication, robotic welding, and rapid prototyping. We are seeking a hands-on IT Support Technician to keep our systems, endpoints, and shop-floor technology running smoothly across our multiple Isanti locations, all within walking distance of one another. Position Summary This is a front-line support role. You'll handle day-to-day IT for office and shop-floor staff, manage endpoints, and support the hardware and Microsoft 365 environment that keeps a busy shop — running laser, forming, welding, and assembly — moving. You'll work closely with the IT Director and our systems team, backed by a custom web toolset built on top of our JobBoss ERP. Key Responsibilities Provide desktop, laptop, printer, and peripheral support for office and shop-floor staff, and handle first-line support tickets end to end. Provide on-site support across our multiple Isanti locations, all within walking distance of one another. Manage endpoints across the company with our RMM platform (Action1): imaging, patching, software deployment, and inventory. Set up and configure new workstations using our automated provisioning scripts, and maintain the standard software load. Administer user accounts, Microsoft 365 access, and SSO — onboarding, offboarding, licensing, and mailbox and permission changes. Support shop-floor hardware, including barcode/QR scanners, label printers, and workstation kiosks. Troubleshoot network connectivity across the office and shop-floor network — switches, Wi-Fi, and access to internal web apps. Escalate complex ERP or application issues appropriately and follow them through to resolution. Maintain documentation for systems, procedures, and endpoint inventory. Requirements 1-3 years in an IT support or help desk role (or strong relevant education plus hands-on aptitude). Solid Windows desktop familiarity and hardware troubleshooting skills. Comfortable administering Microsoft 365 — mail flow, user management, and licensing.

Networking fundamentals:

DHCP, DNS, static IP assignment, and basic switch/router troubleshooting. Strong organization and follow-through; comfortable on the shop floor and at a computer. Clear communication and patience with non-technical users; willing to crawl under desks and into racks. Preferred Experience with RMM or endpoint-management platforms (Action1 a plus). Familiarity with a manufacturing ERP/MES (JobBoss a plus, not required). Windows Server familiarity is a plus — this role does not manage servers, but exposure helps. Basic scripting (PowerShell) or SQL. Linux familiarity — we run an Ubuntu-based internal server. Compensation & Benefits Competitive hourly pay: $[ add hourly range ] / hour Health, dental, and vision insurance Paid time off (PTO) IRA retirement plan Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance — 100% paid by the employer BP Metals is an equal opportunity employer.

Work location:

in person.

Pay:

$18.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Located within roughly 30 minutes of

Isanti Work Location:

In person