Service Desk Analyst Location:

Mendota Heights, Minnesota — on-site

Duration:

Three-month contract

Schedule:

Full-time, Monday-Friday, with occasional after-hours and weekend availability as needed Position Summary We are seeking a customer-focused Service Desk Analyst for a three-month, on-site assignment in Mendota Heights, Minnesota. This position provides Tier 1 technical support to employees, manages information systems service requests, and helps resolve day-to-day technology issues. The organization is implementing Dayforce. Experience supporting Dayforce users or assisting with a Dayforce implementation, rollout, or go-live is highly preferred. The ideal candidate brings strong troubleshooting, communication, and organizational skills and can explain technical concepts clearly to non-technical users. Key Responsibilities Service Desk and End-User Support Provide Tier 1 technical support to employees. Fulfill, prioritize, and manage assigned information systems service requests. Assist users with technical questions and administrative activities. Identify end-user needs and collaborate with system owners to provide appropriate support. Create and maintain service desk documentation and end-user training materials. Identify opportunities to improve service desk processes, standards, and systems. Help collect and use end-user feedback to improve service quality. As assigned, assist with Dayforce user questions, access issues, incident documentation, and escalation to the appropriate application or implementation team. Support the Lead Service Desk Analyst, Information Systems Service Manager, information systems team, and other management team members as requested. Required Qualifications Two-year degree in a computer-related field or two years of work experience. Excellent customer service skills. Ability to communicate technical concepts clearly to non-technical users. Strong analytical and troubleshooting skills. Strong interpersonal and communication skills. Effective time management, organization, and prioritization skills. Ability to manage competing responsibilities and multiple tasks or projects while meeting deadlines. Ability to work independently and take initiative to solve problems. Strong attention to detail. Adaptability and the ability to learn new technologies quickly. Ability to work on-site in Mendota Heights for the three-month assignment. Availability to work flexible hours when necessary. Preferred Qualifications Experience providing end-user support for Dayforce, formerly Ceridian Dayforce. Experience troubleshooting Dayforce access issues, answering user questions, documenting incidents, and escalating application issues. Experience supporting a Dayforce implementation or rollout, including user training, support documentation, or go-live support. Two-year degree in a computer-related field and two years of work experience. Microsoft Certified Desktop Support Technician (MCDST). Microsoft Certified IT Professional (MCITP).

Pay:

$25.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Experience:

Service Desk :

3 years (Required) Dayforce support: 1 year (Preferred) Ability to

Commute:

Mendota Heights, MN 55120 (Required)

Work Location:

In person