Technical Support Engineer Minneapolis, MN (http://maps.google.com/maps?q=800+Central+Ave+NE+Minneapolis+MN+USA+55413) Description

• Electric Machinery Company. a division of WEG Electric Corp.
• Minneapolis, Minnesota
• Position:
• Technical Support Service Engineer Department: Service
• Primary Objective of Position
• :•Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

• Major Areas of Accountability:
• + Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary + Resolve service requests effectively, and promote strong customer relationships.

+ Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.

+ Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.

+ Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.

+ Deliver Client training pertaining to EM products and services.

+ Other duties may be assigned by management to meet business needs.

• Knowledge/Skills/Abilities:
• + B.

S. degree in Electrical, Industrial, or Mechanical Engineering.

+ Demonstrated sense of urgency to affect timely response and resolution to customer requests.

+ Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.

+ Demonstrated project management skills, including direction of technical and non-technical staff and customers.

+ Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.

+ Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.

+ Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

• Physical Requirements
• + Physical ability to travel freely within manufacturing and office facilities: + This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.

+ Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.

+ Ability and willingness to wear fall protection equipment.

+ Physical ability to lift and carry 25 pounds.

+ Physical ability to travel via public, commercial or personal transportation.

+ Must possess an insurable driver's license.

+ Must possess a valid Passport or be able to obtain a Passport.

• Pay:
• $80,000 - $90,000 Salary Description $80,000 - $90,000