A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
IT Support & Applications Specialist Alerus Financial - 3.5 Minnetonka, MN Job Details $25 - $30 an hour 18 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee stock ownership plan Opportunities for advancement Bereavement leave Qualifications On-site technical support Application systems Technical documentation Application deployment Mid-level User training (technical support) Bachelor's degree Internal employee customer service Bank experience Data backup System deployment Application Maintenance Cross-functional collaboration Full Job Description
WHO ARE WE
: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.
CORE VALUES
Passion for
Excellence :
: Success is
Never Final :
: Do the
Right Thing :
: One Alerus
ABOUT THE ROLE
The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT team, the Support and Applications Specialist's primary responsibility is to support the technology and applications used by Alerus. Collaborate with IT and the Business Unit in the development, testing, documentation, deployment, ongoing maintenance, and operational support of the technology and applications.
WHAT YOU'LL BE DOING
Manage day to day application maintenance and support. Provide standard technical assistance. Develop and enhance utilization of assigned business applications. Documentation and backup of applications.
WHAT YOU SHOULD HAVE
Bachelor's degree or equivalent combination of education and/or related experience. Flexibility with schedule for backup coverage, system conversions, updates, and maintenance. Experience working in the financial services industry, preferred. Ability to adapt easily to change within a fast-paced environment. Ability to travel to any Alerus Financial location to provide training and/or technical support.
WHAT WE BRING TO THE TABLE
Competitive compensation including base salary, bonus and/or incentive opportunities. Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave. Learning and development resources for personal and professional career development, and advancement opportunities. Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services. Support for the communities we live in through paid volunteer time and a company donation match opportunity.
WORK ENVIRONMENT
Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.
BASE PAY RANGE
$25 - $30 per hour The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
