IT Support Specialist

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

IT Support Specialist Institution:

Minnesota State University, Moorhead Classification Title:

Information Technology Spec 2 Bargaining Unit /

Union:

214:

Minnesota Association of Professional Employees City:

Moorhead FLSA:

Non Job Exempt Full Time /

Part Time:

Full time

Employment Condition:

Classified -

Unlimited Salary Range:

$28.18 - $45.82

Position Purpose:

This position exists to provide technical support, maintenance, installation, and operational assistance for computer systems, software, and related technology used by faculty, staff, and students at Minnesota State University Moorhead. The position serves as a second level support role, resolving escalated technical issues, supporting campus technology environments, and assisting in the planning, deployment, and maintenance of IT services.

Responsibilities:

Responsibility #1: Provide technical support and troubleshooting Provide second‑level technical support for computer hardware, operating systems, and software applications. Resolve issues escalated from the IT Helpdesk, working directly with faculty, staff, and students to diagnose and resolve problems. Provide clear communication to end users regarding issue status and resolution. Responsibility #2: System, device, and software support Install, configure, maintain, and support computers, peripherals, and related technology. Assist with system imaging, software deployment, updates, and upgrades. Monitor and maintain supported systems to ensure reliability, security, and performance. Responsibility #3: Campus technology support and coordination Support specialized technology environments such as computer labs, classrooms, offices, or departmental systems as assigned. Coordinate with other IT teams when widespread or complex issues are identified. Assist with documentation, process improvement, and communication related to technology services. Responsibility #4: Vendor and inventory coordination Assist with researching, purchasing, tracking, and maintaining computer equipment and related technology. Serve as a point of contact with vendors and service providers for technology issues, repairs, and warranties. Support inventory control, record keeping, and asset management activities. Responsibility #5: Ongoing professional development and other duties Pursue ongoing professional and technical development to remain current with supported technologies. Perform other duties as assigned to support the mission and effective operation of the Information Technology department.

Salary Range:

$28.18 - $45.82 hourly. $58,840 - $95,672 annually.

Minimum Qualifications:

Two (2) years of professional experience providing technical support for computer hardware, operating systems, and software in an enterprise, educational, or comparable environment. A Master's degree may substitute for 18 months of experience; a Bachelor's degree may substitute for one year of experience; and an Associate's degree may substitute for six months of experience. Experience providing direct technical support to end users, including diagnosing and resolving hardware, operating system, and software issues Working knowledge of Windows and/or macOS operating systems and common end user software applications Ability to communicate technical information clearly and professionally to faculty, staff, and students with varying levels of technical knowledge Ability to work independently and collaboratively as part of a team in a customer service focused environment

Preferred Qualifications:

Experience providing second level technical support, including resolving issues escalated from a helpdesk or ticketing system Experience supporting technology in a higher education, K 12, or similarly complex organizational environment Experience installing, configuring, and maintaining desktop and laptop computers, peripherals, and related end user technology Familiarity with endpoint management tools, system imaging, software deployment, or patching processes Experience supporting classroom, lab, or shared computing environments Knowledge of basic information security practices related to end user computing Demonstrated ability to manage multiple priorities while maintaining a high level of customer service

Other Requirements:

The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H1-B sponsorship at this time. A completed application will include a resume and cover letter. Work Shift (Hours / Days of work): Monday-Friday, 8:00 AM-4:30 PM. Telework (Yes/No):

No About:

Minnesota State Moorhead is a vibrant community that pushes you to forge your own path. Help shape a campus where students thrive, connect, and lead!

Benefits Information:

At Minnesota State, we have a

GREAT BENEFITS PACKAGE!

Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

07-01-2026

Position End Date:

Open Date:

05-13-2026

Close Date:

05-29-2026

Posting Contact Name:

Gabby Bergquist Posting Contact Email:

gabby.bergquist@mnstate.edu Information for new and prospective employees Welcome to the Minnesota State career site for external applicants. This page allows you to search for jobs, apply, and check the status of applications at the colleges, universities, and system office of Minnesota State. Those applying for a position will be prompted to create a profile in Workday. Use the "sign in" link at the top of this page to log in to your profile. Current employees must log in to Workday to apply for positions using the Jobs Hub app. Visit our website to learn more about Working at Minnesota State, including information about compensation and benefits, professional development opportunities, and employee and labor relations. Sound like your kind of place? If so, we invite you to explore our many exciting careers! | Employee Resources | Privacy Statement | Technical and Security Issues Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States.

Diverse Workforce Information:

Connect 700 and Veteran's Preference Minnesota State Colleges and Universities are military friendly campuses and recognized Beyond the Yellow Ribbon organizations. Beyond the Yellow Ribbon is a comprehensive community and corporate support network that connects and coordinates agencies, organizations, and resources to meet the needs of Veterans, Service Members, and families in all military branches