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Helpdesk Computer Technician in Education
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Minnesota data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$51,226 / year median in Minnesota
-18% projected decline
Job Description
Job Responsibilities:
Computer repair, MDM tablet management, printer setup, software setup, Chromebook setup and management. This job requires travel using an Ed Midwest company vehicle to and from multiple school locations from Fairmont, MN.Qualifications:
- Active Minnesota Drivers's License
- Drivers license check
- must compete pre-employment background check
- IT Experience preferred but not required
- Skills & Abilities
- Strong Written and Oral Communication skills
- Time Management Skills
- Ability to work with limited supervision
- Ability to lift 10 lbs consistently and up to 40 pounds frequently
- Ability to perform some lifting, carrying, pushing and/or pulling of up to 40 lbs.
- Be able to kneel, crouch, crawl to perform certain tasks
- Capability of sitting and/or standing for long periods of time
- Communicates with students, parents, co-workers, supervisors, and the community in a positive and responsive way.
Job Types:
Full-Time Job Type:
Full-time Pay:
$33,000.00- $42,000.