IT Support/Desktop Support Engineer(L1/L2) Mounds View Minnesota USA

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Job Summary We are seeking a hands-on IT Support & Infrastructure Technician to provide onsite technical support three days a week and might convert to five days a week for end users and IT infrastructure in a fast-paced environment. The role involves managing Linux and Windows devices, supporting network and infrastructure components, and ensuring smooth IT operations across office and manufacturing environments.

Key Responsibilities :

Scope Linux:

Procurement of Linux devices

• ordering & procurement of equipment. Imaging Linux devices. Installation of applications
• a list will be provided
• assumption ~10-15 applications Shipping out to end users & collection of the old devices.

Level 1 & Level 2 break-fix of issues. Lifecycle management and tracking of the devices. Response and Resolution SLA targets will be aligned with the contractually defined support metrics for Designated Sites/in agreement with the supplier.

Scope Window:

Provide hands and feet support for end user issues, which include troubleshooting hardware, software, and operating system issues. Install and troubleshoot office applications on primary level (O365, Outlook, Excel, Word, PowerPoint, Teams, OneDrive, Adobe, browsers) and OS standard software and any other business software with knowledge articles provided by supplier. Configure email and troubleshoot in case of an issue. Lifecycle management and tracking of the devices. Response and Resolution SLA targets will be aligned with the contractually defined support metrics for Designated Sites. Conduct Conference room support and readiness.

MFG Support:

Provide onsite technical support, troubleshooting, diagnostics, and escalation for local and regional IT network infrastructure services to ensure uninterrupted IT operations. Deliver hands-on "hands and feet" support for network, server, endpoint, printer, telephony, and infrastructure equipment, including network closets. Execute basic infrastructure support tasks such as server reboots, computer support, and AV systems assistance. Conduct troubleshooting and repair network device malfunctions along with the guidance with the network team. Assist with system access and permissions for devices. Provide hands on support for industrial devices such as RF guns, scanners, and zebra printers. Manage the scrap and retirement of network devices with approval from the device owner or IT lead. Maintain hardware procurement and inventory management. Perform walk-through and visual inspection of all rack mounted equipment and critical fixed asset monitoring panels, alert monitoring for any amber/red alerts, open tickets for respective towers, and email status report. Assists other I&O team members with troubleshooting, racking and de-racking of servers, cabling, and wiring of other equipment as needed. Must be able to lift and/or move up to 30 pounds. Provide vendor escorts to local IT areas. Deploy switches and wireless access points, perform rack/stack/cabling, manage

IP & DNS

requests, identify switch ports, handle cable routing, and console into switches for configuration support. Required Skills & Qualifications Basic knowledge of Windows and Linux operating systems Familiarity with Office 365 and standard business applications Understanding of networking fundamentals (IP, DNS, switching, cabling) Hands-on experience with hardware troubleshooting and deployment Ability to work in onsite and manufacturing environments Good communication and problem-solving skills Physical Requirements Ability to lift/move equipment up to 30 pounds Comfortable working in server rooms, network closets, and factory floors

Contract Type:

Independent Contractor What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com