Looking to make a transformative impact on local municipalities and authorities? At Edmunds, we're committed to empowering our customers and our employees. That's why we give our employees the tools they need to advance their careers and make an impact. With a generous time off policy, continuing education resources, comprehensive benefits, and much more, we enable our employees to maintain a rewarding career and a balanced life. For more than 50 years, we have put people first—and that includes our employees. Explore our career opportunities below to find out where you fit into our collaborative, dedicated, and experienced team. Read More About Our Corporate Responsibility Our Core Values Own It We prioritize dependability, initiative, problem solving, and high quality of work to ensure that we are the most effective team and are able to enhance our clients' experience. Make It Better We look for a can-do attitude, strong communication skills, creativity, and productivity to help us build better teams and foster strong relationships. Stay Fit We encourage our team members to remain up to date on product and position knowledge while maintaining a healthy work-life balance to regain focus and clarity. Our Perks & Benefits Paid Time Off & Holidays Our solutions are built to put local government employees first, so we put our employees first. We offer a generous paid time off policy in addition to paid holidays and sick time. Health Benefits & Paid Family Leave With our medical/vision, dental, commuter, and life & disability benefits, we offer a base medical benefit at no cost to employees and offer paid family leave. Fitness & Wellness We prioritize a healthy work-life balance and support our employees in their health journeys by providing food and snacks in-office and reimbursing employees' monthly gym memberships. Learning & Development We believe in a culture of continuous improvement, so we provide our employees an education reimbursement program to foster career advancement and continual learning. 401K Match Saving for your retirement can be stressful. We'll help with a generous company match! Growth & Engagement We believe in supporting our employees, clients, and community. That's why we host various company events and participate in the community through sponsorships, fundraisers, and other charitable efforts. Description The IT Engineer I is responsible for handling various operational tasks in the department, including supporting both internal and external users with their IT needs. This role is the front line for internal staff and MSP customer support, hardware provisioning, and account setup. This role reports to the Director of IT and receives day-to-day technical direction from the IT Engineering Team Lead. $50,000 - $60,000 (Based on Experience) Expectations We rely on our IT Engineer I to: Perform helpdesk support for EGT staff and our contracted MSP clients Handle hardware acquisition, provisioning, deprovisioning, and disposal for employee PCs and Macs, monitors, docks and peripherals, desk phones, and mobile devicesPerforms helpdesk support for EGT staff and our contracted MSP clients Perform account setup and access provisioning and deprovisioning in line with standards set by the Identity & Endpoint Engineer Conduct employee IT orientations for new hires Handle file server backup and restore requests, including single-file restores and directory object lookups Set up new PCs for company staff and MSP clients, including configuration of needed software and drivers Monitor critical systems (e.g. VM hosts, Datto, AWS, N-Able) to proactively troubleshoot any issues Maintain and monitor all devices for both EGT and MSP clients As needed, conduct on-site support for MSP clients for both network and computer issues Assist with configuration and setup of networks for contracted clients Maintain and repair network related equipment and peripheral devices Perform regular upgrades to ensure systems remain current and patched Coordinate secure equipment disposal and maintains associated records Support collaboration and productivity platforms under the direction of the Systems Administrator Troubleshoot system failures and provides solutions to restore functionality Requirements We require that our

IT Engineer I:

Communicates clearly and effectively with the team as well as clients of varying technical skill levels Is organized and attentive to detail Qualifications We find that our most impactful IT Engineer I possesses: 1+ years experience with computer systems, hardware, software, and networking 1+ years IT service or help desk experience preferred High school education required; college degree in computer science or applicable field preferred CompTIA A+ or comparable certification preferred About Us Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.