Making an Impact - Our Commitment, Your Opportunity! At Perham Health, our success is rooted in the strength of our team. We've cultivated a collaborative workplace centered on excellence, compassion, integrity, and respect. Here, you'll discover avenues for personal and professional growth, surrounded by a dedicated and supportive team committed to making a meaningful impact. Additionally, we offer a highly competitive compensation and benefits package designed to enhance your overall well-being. IT Support Technician (IT Specialist I) Position Details The IT Support Tech provides first-level technical assistance to end-users. This role involves assisting users with hardware and software issues, managing user accounts, and ensuring a smooth IT experience for employees. Provide first-level technical support via in-person interaction, phone, email, and remote assistance. Set up, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices. Manage and support user accounts, permissions, and basic administrative tasks in Microsoft Office 365. Collaborate with IT team to identify, document, and resolve hardware, software, and networking issues. Maintain clear and accurate documentation of support requests, issues, and resolutions. Assist with onboarding new employees by setting up and configuring their technical resources. Follow IT security policies and best practices to ensure system integrity and data protection. Escalate complex issues to other IT team members when necessary. What You Offer Basic proficiency with Windows operating systems, Microsoft Office Suite, and fundamental networking concepts. Excellent communication and interpersonal skills. Strong organizational abilities and eagerness to learn new technologies quickly. Prior IT-related experience or educational background preferred (0-2 years) Work Schedule Full-time, 80-hours per biweekly pay period Monday-Friday, 8am-4:30pm What We Offer People join Perham Health for the opportunities and stay because of the culture. Perham Health offers a healthy work environment that promotes quality in ourselves and those we provide care to. We offer health, dental, and vision insurances, paid time off, retirement plan options, life insurance, long-term disability, an Employee Assistance Program (EAP), scholarship opportunities, funeral/jury duty/military leave, and more. Fuel Your Future at Perham Health - Apply Now! Perham Health is an EEO/AA Employer M/F/Disability/Vet. Reasonable accommodations to access job openings or to apply for a job are available. If you are needing assistance applying, please call 218-347-1311. Perham Health has a Drug Free Workplace Policy. An accepted offer will require a pre-employment background screening as a condition of employment.