DESCRIPTION

Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues. You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders. Qualifications

Advanced Degree, no prior experience required, or Bachelor's Degree plus 2+ years of experience in desktop support or systems administration

Preferred Fields of Study:

Computer Science, Information Technology, Engineering or related field

ITIL certification preferred Roles and Responsibilities
Strong proficiency in Windows/Mac operating systems and Active Directory administration
Advanced troubleshooting skills for hardware, software, and network connectivity issues
Experience with IT Service Management tools like ServiceNow for ticket management and workflow
Knowledge of network protocols, VPN, wireless networking, and security best practices
Expertise in PC/laptop deployment, imaging, and configuration management
Ability to provide \"smart-hands\" support in computer rooms, IDF's, MDF's, labs and for physical equipment such as servers, switches, routers, and printers.
Experience with vendor management and coordination
Strong documentation and knowledge base maintenance skills
Excellent verbal and written communication abilities
Proven customer service orientation and problem-solving capabilities
Ability to work independently and as part of a team
Multi-tasking skills with ability to prioritize effectively
Availability for occasional on-call rotation or off-hours support as needed
Proficiency with Microsoft 365 suite and collaboration tools
Physical ability to lift/move equipment up to 35 lbs occasionally Thank you for your interest as you consider starting a new career journey with us.

As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. 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Global Technology Support - Engineer II