IT Technician

Job description

PURPOSE OF POSITION

The IT Technician is responsible for providing the highest level of customer service for internet and IT-related requests. CWEP seeks an applicant with a combination of strong communication skills and the ability to apply logic to troubleshoot problems. A basic understanding of IT and networking concepts is preferred, but not necessarily required. Training is provided. GREAT customer service is a must. This position will assist with extending our support hours into the early evening. We can often work around a college schedule. Applicant must be able to lift, carry, push, or pull up to 50lbs and must also obtain a Class E Missouri Commercial Drivers License within 120 days of employment. CWEP Application and resume are required. Please complete the online CWEP Application at https://cwep.com/about/open-positions/. The starting wage is $23.25 - $35.64 per hour based on experience with excellent benefits.

ESSENTIAL JOB FUNCTIONS

Responsible for providing technical assistance and support related to computer systems, hardware, and software. Design, develop, install, and maintain our corporate communications networks made up of cabling, computers, printers, switches, routers, radios, and other electronic devices. Support our ISP customers by providing reliable internet service, troubleshooting internet outages, and scheduling repairs. Maintain documentation related to services, customer installation, inventory maintenance, and service orders. Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Work with team members to develop and deploy new security strategies to make sure that all systems and data are secure. Support continuous improvement efforts and the change management effects associated with the implementation of improvements. Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations. Performs other related duties and tasks as required or assigned by management.

QUALIFICATIONS

Education and Experience:

Bachelor's degree in Computer Science helpful but not required; experience as a IT Help Desk would be helpful, or any equivalent combination of training and experience which provides the required knowledge, ability, and skillset.

Licensing/Certification:

Class E Missouri Driver's license, First Aid/CPR/AED first responder certification (can be obtained on the job)

Knowledge, Skills and Abilities:

Ability to clearly communicate and consult with vendors and clients.

Physical Requirements:

Ability to lift, carry, push, or pull up to 50lbs.

Working Conditions:

Normal office environment and field construction sites; with some travel required.

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people. Must submit CWEP Application found at https://cwep.com/about/open-positions/ Must live within 25 minutes of 627 W. Centennial Ave. Carthage Mo, 64836

Job Type:

Full-time Job Type:

Full-time Pay:

$23.25 - $35.64 per hour

Benefits:

Employee assistance program Flexible spending account Health insurance Life insurance Retirement plan

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person