Program Specialist (Information Technology Specialist)

Job Summary - Why you'll love this position Working with the Division of Youth Services is more than it seems. You will be working with staff to create a safe, therapeutic, and educational environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied, professional, and respectful; you must be able to communicate clearly, honestly and openly. We also offer a variety of great benefits including health, dental, vision, paid holidays, cafeteria plans, retirement, and more. Join us and help make the difference for our youth today! Responsibilities - What you'll do The Missouri Department of Social Services - Division of Youth Services seeks is seeking a skilled and motivated ServiceNow Developer to join our Portal Development Team. We are looking for someone who thrives in a collaborative, agile environment and is excited to build scalable, user-centered solutions using the ServiceNow platform. If you are passionate about modernizing government services and enjoy solving complex problems with a team that values innovation and continuous improvement, we would love to hear from you. The current rate for this position is $2,843 semi-monthly. As the Information Technology Specialist, position will assist in the configuration, data migration, integrations, testing and support of the DYS Case Management system implementation. Post implementation, this position will be responsible for the maintenance and operations of the DYS Case Management system, ensuring long term security, compliance and updates are maintained in the system. The following tasks are the responsibility of the

Informational Technology Specialist:

Design, develop, and maintain ServiceNow applications, modules, and workflows to support ITSM and other enterprise service delivery needs. Promote platform adoption by mentoring peers, sharing best practices, and helping establish a ServiceNow Center of Excellence to scale knowledge and innovation across teams. Develop and maintain detailed specifications for projects built within ServiceNow. Provide day-to-day general support, administration, and maintenance of applications and workflows built in ServiceNow. Troubleshoot and resolve issues related to ServiceNow functionality, integration, and performance. Create and maintain reports and dashboards. Proven ability to design, configure, and customize ServiceNow applications and workflows. Experience with ServiceNow Studio, App Engine, and Scoped Applications. Hands-on ServiceNow development experience, particularly in ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management. Strong problem-solving and debugging skills. Experience with programming languages such as HTML, CSS, PHP, and JavaScript. Ability and Willingness to learn new things in a fast-paced environment Comfortable with assisting other developers, and providing training and support Front facing UX/UI development experience preferred Passion for strategic planning and process improvement Effective communication and collaboration skills for working with cross-functional teams and stakeholders. Work closely with project management teams to successfully monitor progress of system improvement initiatives (configuration and development) Monitor and troubleshoot inbound and outbound integrations and batch jobs, ensuring seamless communication with external systems Collaborate with enterprise architecture teams to align integrations with IT security and compliance standards Develop recommendations to update current integrations, as necessary Assist in the development of new integrations, as necessary Support project manager in delivering training for existing and new system functionality Perform other tasks as assigned Knowledge, skills & abilities Knowledge of software development techniques and tools. Knowledge of business processes and programs to include: operating systems, software applications, software security standards, software development lifecycle (SDLC), Data communication principles (such as APIs, batch processes, secure file transfers), Database structure skills and Data Security (including basic HIPAA standards). Proficiency in JavaScript (the lifeblood of ServiceNow), along with HTML, CSS, and frameworks like AngularJS (for Service Portal development). Must be familiar with developing configuration and integrations. Skill in critical thinking, problem solving, and organization. Knowledge of how to connect systems using REST, SOAP, JSON, and Mid Servers. Ability to communicate with team members and external stakeholders. Self-starter with the ability to work independently, prioritize and get things done. Experience with the development platform, ServiceNow, is preferred. Qualifications - All you need for success Bachelor's degree in Computer Science, Software Engineering, Information Technology or related fields and 2-5 years of relevant experience. (Substitutions may be allowed.) (Earned credit hours from an accredited college or university may substitute on a year-for-year basis for the required degree. ) (Additional qualifying experience may substitute for a year-for-year basis for the required deficiencies in the required education.) Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Job Details - More reasons to love this position The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact: If you experience an accessibility issue while applying at mocareers.mo.gov, please contact courtney.a.hall@dss.mo.gov or call 573-526-0416. If you have questions about this position, please contact: DYSHires@dss.mo.gov. All are encouraged to apply as locations may continue to become available. The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.