Position Overview We are seeking a dependable, customer-focused Help Desk / Customer Support Specialist who enjoys problem-solving, working with technology, and collaborating in a team environment. The ideal candidate will have experience or familiarity with chatbot systems, customer support platforms, and troubleshooting customer or system-related issues. This role is NOT a remote position and requires strong communication skills, attention to detail, and the ability to work effectively with team members both locally and overseas. Key Responsibilities Provide timely, professional, and friendly customer support through chat, email, and other communication channels. Assist customers with questions, troubleshoot issues, and provide clear solutions. Monitor and support chatbot systems, including identifying errors, reviewing responses, and escalating technical issues as needed. Help improve chatbot performance by identifying recurring questions, gaps in responses, and opportunities for improvement. Document customer interactions, troubleshoot steps, and resolutions accurately. Collaborate with team members to resolve issues and maintain consistent customer service standards. Communicate with overseas team members as needed to coordinate support, share updates, and resolve issues. Escalate complex or unresolved issues to the appropriate department or supervisor. Assist with maintaining support procedures, knowledge bases, and internal documentation. Meet established service goals while maintaining a positive customer experience. Qualifications Previous experience in help desk support, customer service, technical support, or a similar role preferred. Familiarity with chatbot systems, AI-powered support tools, or customer service software. Strong written and verbal communication skills. Comfortable using computers, navigating multiple software systems, and learning new technology. Excellent problem-solving, organizational, and time-management skills. Ability to work independently while contributing to a collaborative team. Professional and respectful communication with team members across different time zones and cultures. Ability to prioritize tasks and manage multiple requests in a fast-paced environment. Willingness to learn new systems, processes, and troubleshooting techniques. Ideal Candidate The ideal candidate is a team player who takes initiative, enjoys helping others, and is comfortable working with technology. They should be adaptable, detail-oriented, and able to communicate effectively while helping ensure customers receive reliable, consistent support. Work Environment This position involves working in a collaborative support environment with regular communication among team members. Occasional coordination with overseas colleagues may be required to ensure smooth operations and consistent customer service.

Pay:

From $20.00 per hour

Work Location:

In person