Position Overview We are seeking a dependable, tech-savvy Support Supervisor to oversee a small team of six or fewer employees. This individual will be working from the office and will help ensure daily support operations run smoothly, maintain high-quality customer service, and assist with the use and monitoring of chatbot systems. The ideal candidate is a strong communicator who enjoys problem-solving, supporting team members, and working with technology. This role will also involve occasional communication and coordination with team members located overseas. Key Responsibilities Supervise, support, and provide guidance to a team of six or fewer employees. Monitor daily workflows, productivity, and service quality to ensure team goals are met. Assist with troubleshooting, monitoring, and improving chatbot systems and automated support processes. Identify recurring customer issues and recommend improvements to support procedures and technology. Provide coaching, training, and feedback to team members as needed. Help resolve escalated customer support issues and ensure timely, professional responses. Communicate and coordinate occasionally with overseas team members to support workflow consistency and resolve questions. Maintain documentation, track team performance, and communicate updates to management. Encourage teamwork, accountability, and continuous improvement. Qualifications Previous experience in customer support, technical support, team leadership, or a similar role preferred. Familiarity with chatbot systems, automated customer service tools, or AI-powered support platforms. Strong communication, organization, and problem-solving skills. Comfortable using computers, learning new software, and troubleshooting basic technical issues. Ability to manage multiple priorities while maintaining attention to detail. Comfortable communicating with team members in different time zones and across cultures. Ability to work independently while providing hands-on support to a small team. Ideal Candidate The ideal candidate is organized, approachable, and comfortable working with both people and technology. They can guide a small team, recognize opportunities to improve processes, and adapt to changing systems and priorities. Experience with chatbot platforms is a plus, along with the ability to communicate professionally with colleagues overseas when needed. Work Environment This position combines team leadership, customer support operations, and technology-based problem-solving in a collaborative environment.

Pay:

From $30.00 per hour

Work Location:

In person