Job Description
EMPLOYMENT TERMS
Full-time position PRIMARY DUTY
The Technology Specialist will be responsible for supporting, troubleshooting, repairing, and installing hardware and software in labs, offices, and the Technology Service Center. ESSENTIAL FUNCTIONS
1. Troubleshoot, repair, and install microcomputers, printers, projectors, Audio/Visual systems, wireless interfaces, tablets, and specialized input/output units 2. Troubleshoot, install, and support end-user usage of microcomputer software and updates 3. Provide assistance in the Technology Service Center 4. Utilize computer software imaging and deployment systems, such as MDT, Munki, and SCCM/Intune 5. Maintain a mobile device management system, such as Apple school/Intune 6. Coordinate with other functional areas of Information Technology 7. Perform related duties as assigned REQUIREMENTS
Education:
High school diploma or equivalent and 60 hours of college credit Certification/License:
Driver's license Experience:
One to five years of experience with MS windows, MAC, or Linux and application software; customer service experience Skills:
Good verbal and written communication skills WORKING CONDITIONS
This position will work in an office environment from the hours of 8:00 am to 5:00 pm with an hour lunch break. EQUIPMENT/MATERIALS USED
Computers, printers, keyboards, mice, screwdrivers, pliers, wrenches, general hand tools, and ladders TYPICAL PHYSICAL DEMANDS
Ability to lift up to 50+ pounds and to traverse stairs, as well as occasionally work in hot and/or cold conditions COMMUNITY
Northwest Missouri State University is located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information, visit the city's website at www.maryville.org. UNIVERSITY
With an enrollment of more than 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their university experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor's degree earners and 98 percent of master's degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University's vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. For more information about Northwest and its performance, visit www.nwmissouri.edu/aboutus/facts/. APPLICATION DEADLINE
Until the position is filled DATE AVAILABLE
Immediately TO APPLY
Follow the steps of the online application process. Please contact the Office of Human Resources at 660-562-1121 or email ewilmes@nwmissouri.edu if more information is needed regarding the process.
