Information Technology Full Job Description Job Opportunity:

IT Support Specialist Location:

Raymore, MO Company:

Metacor Technology Position Type:

Full-Time About Metacor TechnologyAt Metacor Technology, we pride ourselves on building agile, scalable technological foundations that drive operational success. We believe that robust infrastructure and responsive technical support are the backbone of any forward-thinking organization. We are currently seeking a dedicated and analytical IT Support Specialist to join our team in Raymore, Missouri, to ensure our internal systems, hardware, and team members operate at peak efficiency. Position OverviewAs an IT Support Specialist, you will serve as the primary point of contact for technical troubleshooting, hardware provisioning, software deployment, and system maintenance. You will work closely with our local and remote staff to resolve technical issues promptly while maintaining a secure, stable computing environment. This role requires a balanced skill set encompassing strong technical diagnostic abilities, a customer-first mindset, and clear communication skills. If you are an organized problem-solver who thrives in a collaborative environment, we want to hear from you. Key Responsibilities1. Help Desk & Technical Support Serve as the first line of escalation for end-user support tickets, troubleshooting hardware, software, network, and peripheral issues efficiently. Diagnose and resolve operating system errors (Windows and macOS), application bugs, and mobile device connectivity problems. Provide clear, step-by-step guidance and technical instruction to non-technical staff members. 2. System Administration & Provisioning Set up, configure, and deploy new workstations, laptops, VoIP phones, and mobile devices for incoming personnel. Manage user accounts, security permissions, and access controls via Active Directory, Microsoft Entra ID (Azure AD), and Google Workspace/Microsoft 365. Maintain an accurate inventory of all hardware, software licenses, and IT assets. 3. Network & Security Maintenance Monitor local network infrastructure, Wi-Fi connectivity, and VPN access to ensure high availability and security compliance. Ensure all endpoints are running up-to-date antivirus, anti-malware, and patch management software. Assist in executing routine data backups, disaster recovery drills, and security audits. 4. Documentation & Continuous Improvement Create, update, and maintain internal documentation, knowledge base articles, and standard operating procedures (SOPs) for IT processes. Identify recurring technical issues and recommend systemic improvements to reduce downtime and user friction.

Qualifications & Requirements Experience:

Minimum of 2 to 4 years of professional experience in an IT support, help desk, or desktop support role.

Education:

Associate or Bachelor degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

Technical Proficiency:

Strong working knowledge of Windows 10/11, macOS, and Linux environments. Hands-on experience with Microsoft 365 administration, Google Workspace, and Active Directory. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, and Wi-Fi routing). Experience with endpoint management tools, remote desktop software, and ticketing systems (e.g., Jira, ServiceNow, Zendesk).

Soft Skills:

Exceptional interpersonal and communication skills; ability to remain patient and calm under pressure; strong analytical and troubleshooting mindset. What We Offer Competitive salary commensurate with experience. Comprehensive health, dental, and vision insurance packages. Paid time off (PTO) and paid holidays. Opportunities for professional development, certifications, and internal career growth. A collaborative, supportive, and technology-driven work environment based right here in Raymore, MO. How to ApplyMetacor Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To apply, please submit your resume and a brief cover letter detailing your technical background and interest in joining our team in Raymore, MO.

Pay:

$50,000.00 - $55,000.00 per year

Work Location:

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