Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
PP
Planet Pharma Group
Desktop Support III
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Missouri data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,765 / year median in Missouri
+2% projected growth
Job Description
Responsibilities during RFP project
- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases o Product Dictionary updates and new entries o Product Family maintenance o Product Line updates
- Responsible for triage tickets for system support o 1st line of support for PV System tickets
- Support new user set up in PV Systems o PV Systems set up o Curricula assignments o Mailbox maintenance o Supporting initial login for new users
- Support Training coordination for PV User community o New User trainings
- Support communication to PV System User community o Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues o Case Type Changes? o Product Family verifications?
- Supports review of PV Documentation
- Support PV Documentation organization and archiving
- Supports dashboard maintenance and monitoring
- All other duties assigned by Leadership Skills
- Experience with GxP computerized systems
- Experience with SQL
- Well organized; ability to prioritize assigned tasks
- Experience working within a team environment
- Experience with customer service Education
- IT or Business Degree (Associate or Bachelors)