Family Support Specialist III

REPORTS TO

Family Support Specialist Mgr.

STATUS:

Full-Time

SUPERVISORY RESPONSIBILITIES

: Provides lead level oversight of Family Support activities, coaches and mentor staff. This position does not include formal people-management authority (e.g., hiring, discipline, evaluations).

BACKGROUND

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals , in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY

The Family Support Specialist III provides comprehensive family support services, coordination of community resources, and promoting economic self-sufficiency among residents. This role serves as a subject matter expert and team lead , supporting quality service delivery, data integrity, and outcomes while collaborating closely with the Family Support Manager to guide strategy and continuous improvement.

JOB RESPONSIBLTIES

Conduct resident intake, assessments, goal setting, and ongoing case management . Provide individualized support, referrals, and advocacy to promote family stability and economic self-sufficiency. Maintain strict confidentiality and comply with all privacy and data protection requirements. Coach and mentor family support staff to strengthen service quality and consistency. Serve as a resource for complex or high-risk cases and escalate issues as appropriate. Analyze data and develop strategies with the Family Support Manager. Provid e resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship. Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access. Supporting and promoting the development of the

USI CDFI

client base .

QUALIFICATIONS

Bachelor's Degree or equivalent education/experience, Master s preferred. 5 years of nonprofit or human services experience. Valid driver s license and access to a car for work. Ability to handle privileged information confidentially. Strong independent and teamwork skills. Availability for evening/weekend events and travel. Excellent verbal and written communication. Proficient in facilitating group processes. Strong organizational and time management skills. Data analysis for resident-driven program designs. Respect for confidentiality and cultural sensitivity. Proficient in MS Office Suite and other software. Urban Strategies , Inc. is an Equal Opportunity Employer