Field Support Technician

Wage Rate $60,000-65,000/yr Overview TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. We are proud to be a military and veteran-friendly employer. About This Position Implementation Analysts learn Keefe proprietary software applications and work with a range of different teams and project managers to implement, deploy, and train customers on a combination of cloud and hosted legacy applications. Successful deployments are accomplished by managing the projects tasks throughout the entire project life cycle. During the course of assigned projects, Implementation analysts configure applications, validate custom client setups, provide remote training, work with external vendor integrations, and travel onsite to customer locations. The Implementation Analyst position involves extensive customer interaction and execution of deliverable tasks, following information gathering, analysis, and mapping of the client's workflow and processes. Essential Functions, Duties, and Responsibilities Execute and deploy customer project work plans and transition plans. Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites. Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers. Prioritize and manage multiple complex projects within time, technical, and resource constraints. Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences. Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products. Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced. Configure and execute systems integration projects based on varying customer needs from initiation to completion. Document all service, training, configuration, and upgrade activities. Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies. Provide advanced problem solving, troubleshooting, and system consultation as needed to customers. Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing. Provide solutions and input on project problems and challenges. Direct the work of our onsite vendors relating to the installation of our hardware. Other duties as determined by the needs of the business. What You'll Need IBM DB2. Oracle (optional). Windows XP and above. Windows Server 2008 and above. MS Office Suite 2010 and above (including Office 365).

SQL. XML.

DataStudio (optional). Dbeaver (optional). Powershell (optional). DB2 command line (optional). More than 3+ years at an IT related field. Six to twelve months minimum experience as a Keefe Group IT Support Analyst. Associate's degree (A. A.) or equivalent from two-year College or technical school. Six months to one year related experience and/or training. Or equivalent combination of education and experience. Benefits TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees: Medical w/prescription coverage Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year. Dental Vision Basic Life and Basic Accidental Death and Dismemberment Insurance Short Term Disability Long Term Disability Voluntary benefits that can be selected to create the right package for you TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages. EEO Statement Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace. A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

Qualifications:

IBM DB2. Oracle (optional). Windows XP and above. Windows Server 2008 and above. MS Office Suite 2010 and above (including Office 365).

SQL. XML.

DataStudio (optional). Dbeaver (optional). Powershell (optional). DB2 command line (optional). More than 3+ years at an IT related field. Six to twelve months minimum experience as a Keefe Group IT Support Analyst. Associate's degree (A. A.) or equivalent from two-year College or technical school. Six months to one year related experience and/or training. Or equivalent combination of education and experience.