IT Support Technician

IT Support Technician

MISSOURI HISTORICAL SOCIETY - 3.7

St. Louis, MO Job Details Full-time $19.69 - $21.88 an hour 14 hours ago Qualifications Equipment troubleshooting Full Job Description The Missouri Historical Society is looking for technically skilled candidates with good problem-solving abilities and who display interpersonal skills for the position of IT Support Technician. The IT Support Technician is an important part of a small and dynamic IT department supporting the Institution's users and infrastructure. Duties include tasks and areas of responsibility: User support and training - both remotely and in-person Responding to support calls and email requests PC hardware builds, imaging, and troubleshooting Printer support Monthly Backup tape offsite rotation User onboarding and offboarding Assisting other IT Department personnel as needed Server support and administration Phone and phone system support Working with and supporting Office365 environment and applications Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks Limited travel between three local sites: Missouri History Museum, Library and Research Center, Soldiers Memorial Military Museum, and two storage facilities will be required Some physical work - equipment moves, rack mounting, etc., will be required Very occasional after-hours work may be required Other duties as assigned Knowledge and experience in these areas is desirable: General troubleshooting and problem solving General knowledge of Windows servers and Active Directory Microsoft Office365 and Office desktop apps Windows desktop/laptop environment General knowledge of phone systems General knowledge of Windows Hyper-V VM environment a plus General familiarity with networking concepts Some familiarity with general data cabling Video Conferencing Mac desktop/laptop environment and hardware General Linux environment familiarity a plus PC hardware and port types Requirements include: The ability to perform duties shown above The ability to interact with others and communicate clearly and courteously The ability to be self-directed when needed Demonstrated troubleshooting and analytical skills The ability to constructively work with users/fellow employees and vendors Reliability - show up on time for scheduled shifts College or high school degree with minimum 2 years of applicable experience The desire to learn new things!