Facility:

Primrose Place:

1115 E Primrose, Springfield, Missouri, United States of America, 65807

Department:

1709

IT Service Desk Scheduled Weekly Hours:

40

Hours:

7:00 am - 3:30 pm Mon -

Fri Work Shift:

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits |

CoxHealth Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education:

Preferred:

Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.

Experience:

Required:

4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field.

Skills:

Leads a team of service desk analysts, including hiring, training, and performance management. Understands and assists with maintaining operational efficiency withing the service desk team. Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle. Responsible for assisting with resource management and process management of the service desk team. Assists with the development of long term service desk strategies that align with the organization's overall IT and business objectives.

Licensure/Certification/Registration:

N/A