About us: Netlink Voice is a leading provider of innovative IT and telecommunication solutions. Our Managed IT Services team is dedicated to delivering exceptional technical support and solutions to our clients. We are seeking a motivated and skilled IT Technician to join our team and help us maintain our commitment to excellence.

Position Overview:

The IT Technician will provide front-line support for our clients, addressing a variety of technical issues and ensuring smooth IT operations. This role requires a strong customer service orientation, excellent troubleshooting skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Provide support to clients via phone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, network connectivity, and other IT services. Document, track, and monitor incidents in the ticketing system to ensure timely resolution and follow-up. Escalate complex issues to higher-level technicians or appropriate teams when necessary. Maintain clear and professional communication with clients to provide updates, explain technical issues, and ensure customer satisfaction. Perform routine maintenance tasks, such as software updates, system backups, and antivirus scans, to ensure the stability and security of client systems. Create and update technical documentation, including knowledge base articles, user guides, and troubleshooting procedures. Work closely with team members and other departments to resolve issues and improve service delivery. Participate in team meetings and contribute to process improvement initiatives. Stay current with emerging technologies and industry best practices. Participate in training programs and seek opportunities for professional development.

Qualifications:

High school diploma or equivalent required. Associate degree in Information Technology or related field preferred. 1+year of experience. CompTIA A+, Network+, or other relevant IT certifications are a plus. Proficiency in Windows and Mac operating systems, Microsoft Office Suite, basic networking concepts, and remote support tools. Strong interpersonal and communication skills with a focus on providing excellent customer service. Analytical and troubleshooting skills with the ability to think critically and resolve technical issues efficiently. Ability to work collaboratively in a team environment and share knowledge with colleagues. Strong organizational skills with the ability to prioritize tasks and manage time effectively.

Security Requirements:

Uphold strict adherence to organizational cybersecurity policies and procedures to ensure a secure working environment. Safeguard the confidentiality, integrity, and availability of company and client data through proactive measures and best practices. Promptly identify and report any security incidents or suspicious activities to maintain the organization's defense posture. Actively participate in all required cybersecurity training programs to stay informed about emerging threats and compliance requirements. Utilize IT systems responsibly while strictly following access management protocols to prevent unauthorized access or misuse.

Job Type:

Full-time Pay:

From $35,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

IT Technician:

1 year (Required) Ability to

Commute:

Flowood, MS 39232 (Required)

Work Location:

In person