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IT User Support Technician
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H2O Innovation
Gulfport, MS (In Person)
Full-Time
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Job Description
At H2O, we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts.
H2O Innovation seeks a User Support Technician based in Ramsey, MN to join our team! As a valued team member, you will engage in diverse IT support and improvement of software. We are seeking individuals who possess mechanical aptitude, meticulous attention to details, and forward-thinking abilities.
The BenefitsOverall remuneration including:
Profit sharing bonus programGroup Insurance plan including dental, vision & telemedicine;401K plan with employer's contribution;Three (3) weeks of paid vacation per year;Twelve (12) paid wellness days per year.
The Day-to-DayProvide remote or onsite IT support to H2O Innovation users;Frequent travel to H2Os offices in the United States to support, improve or implement different softwares;Participate in the management of tickets and user requests: define priorities and ensure follow-up;Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users;Participate in many different projects for the IT department;Anticipate future needs according to the IT support department activities;Performs other related duties.
The Skills We Are Looking forTechnical school diploma or equivalent related to IT;5 years of experience in a related field;Experience in configuring, installing and repairing IT equipment;Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets).Excellent troubleshooting and problem-solving skills;Be an excellent team player;#ZR#INDEED
H2O Innovation seeks a User Support Technician based in Ramsey, MN to join our team! As a valued team member, you will engage in diverse IT support and improvement of software. We are seeking individuals who possess mechanical aptitude, meticulous attention to details, and forward-thinking abilities.
The BenefitsOverall remuneration including:
Profit sharing bonus programGroup Insurance plan including dental, vision & telemedicine;401K plan with employer's contribution;Three (3) weeks of paid vacation per year;Twelve (12) paid wellness days per year.
The Day-to-DayProvide remote or onsite IT support to H2O Innovation users;Frequent travel to H2Os offices in the United States to support, improve or implement different softwares;Participate in the management of tickets and user requests: define priorities and ensure follow-up;Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users;Participate in many different projects for the IT department;Anticipate future needs according to the IT support department activities;Performs other related duties.
The Skills We Are Looking forTechnical school diploma or equivalent related to IT;5 years of experience in a related field;Experience in configuring, installing and repairing IT equipment;Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets).Excellent troubleshooting and problem-solving skills;Be an excellent team player;#ZR#INDEED